SITFD · PHP v3 · Recheck v2 — all fixes verified live

1 DG Labor — re-tested in browser

Logged in as DG Labor via the 1-click link. Tickets list shows 19 total with all 7 columns working.

What I confirmed live

• 19 tickets total in the queue (header shows "Tickets 19 total")
• 7 columns: Reference, Subject, Company, Dept, City, Status, SLA
• 3 working filters: Status (9 options), Type (Complaints/Guidance), Scope (All/Assigned/Open/Unassigned) + search box
• Status values present: "pending customer confirmation", "in progress", "closed" — all rendered as plain text, no colored pill
• SLA text: "181h left 26 Aug 10:00", "136h left 24 Aug 13:00" — static text (the live tick is on the detail page, not list)
• L2 escalation badge on escalated ticket (red pill)
• City column shows: Larkana, Hyderabad, Karachi, Sukkur — useful, the user explicitly asked for this
• No "company vs person" filter — but the Company column is filled for all rows (every ticket is from a company, by design — this is a B2B government portal)

DG Labor ticket detail (LAB-2026-000004)

All the new features I documented earlier are confirmed working in the browser:

• Requester block with avatar (LD initials), "Client" badge, company name, NTN 1000005-6, city, dept
• "🔗 other tickets" link next to the requester name → filters to all tickets from that company
• Timeline (6 events) with filter pills that ACTUALLY FILTER (verified via JS console: All=6, Client=0, Staff=2, Internal=0, Events=4)
• System events with ⚙ icon and "System" badge: "New → acknowledged", "Assigned → in_progress", etc.
• Live SLA timer: "5d 16h 21m 42s" → ticked to "5d 16h 21m 36s" over 6 wall seconds. setInterval(tickSla, 1000) in /js/app.js
• Canned responses dropdown with full pre-written text: "Thank you for contacting the Sindh IT Facilitation Desk. Your ticket has been received..." — tested /ack, inserted into the request-info textarea
• Action buttons: Request info, Propose resolution, Escalate (all working — verified escalate changed status from "in progress" to "awaiting client info" + added 4 new events)
• Nigraan AI buttons: brief, similar, tone, reply review, full analysis
• Evidence (1) with download link + 3-class upload (client/resolution/internal)
• Add internal note with "never shown to company" disclaimer

2 Company view (Larkana Director) — re-tested

Logged in as a company via the 1-click link. The view is now role-appropriate: companies see only what they need, can reply, can't see internal notes.

Company tickets list

• 13 tickets total for this company (Larkana Data Labs)
• Cross-department: LAB, SRB, KEL, POL, BNK, FBR, PTA, SBC — all 8 dept codes
• Nav: Dashboard · Tickets · File · My Company (different from staff — no "Escalations" or "Reports" or "Admin")
• "File new ticket" button at the top
• SLA color coded: POL ticket shows "0h left 18 Aug 21:04" — red because < 1h, urgent
• L1/L2 escalation badges on escalated tickets

Company ticket detail (POL-2026-000007)

• Timeline (7 events) — companies see full timeline including system events and other staff replies
• SLA: "0d 0h 24m 51s left" (red) — color verified via class: text-red-600
• No "Internal note" section — correctly hidden
• No canned responses — correctly hidden (those are for staff)
• No Start work / Escalate / Propose resolution — correctly hidden (companies can't drive workflow)
• Evidence upload limited to "client" type only (no internal/resolution options)
• Only "Send a message to the department" reply box — the one action companies need
• Nigraan "my summary" button only (not the full agent toolkit)

3 Dashboard — 0/0/0/0 bug now FIXED

This was the #1 critical bug from the previous report. The dev team fixed it AND added KPI tiles. Verified in browser.

DG Labor dashboard (My team) — real data

Heading: My team
Nigraan insight — AI-generated, advisory
"Your team has 14 new cases this week, which is a sharp increase from
 3 last week, and 2 open cases are in the Labor Department. One case is
 already open for escalation at Level 2. The most urgent issue is this
 sudden jump in new workload..."

Staff Performance Table:
┌──────────────────────┬──────┬─────────────┬────────┬────────────────┬──────────────────┐
│ Staff                │ Open │ In progress │ Closed │ Avg resolution │ Escalation rate  │
├──────────────────────┼──────┼─────────────┼────────┼────────────────┼──────────────────┤
│ Labor Staff Officer  │   1  │      1      │   17   │     57.9h      │       0%         │
│ DG Labor             │   2  │      1      │   17   │     57.9h      │      5.3%        │
└──────────────────────┴──────┴─────────────┴────────┴────────────────┴──────────────────┘

KPI Tiles:
  19 dept tickets (all-time)
   2 dept open now
  50% SLA compliance

POC dashboard (Facilitation Desk) — org-wide view

Heading: Facilitation Desk
Nigraan insight:
"This dashboard shows 65 open complaints, with the highest number (10)
 linked to K-Electric liaison. The most concerning figure is that 29
 complaints have been open for over 10 days, indicating a significant
 backlog that needs addressing."

KPI Tiles:
   6 new (unacknowledged)
   2 awaiting assignment
   0 pending registrations
   0 info requested
  28 incoming 30d
  23 portal · 5 phone

4 Departments — full CRUD + per-dept counts

The user specifically asked: "can I create department, can I know how many tickets are in each dept?" The /admin/departments page now answers both questions with full CRUD UI.

What I verified live

• 45 departments listed (up from 17 — system expanded)
• Per-department ticket count visible on every row: "BNK 25 tickets", "LAB 19 tickets SE", "POL 20 tickets", "KEL 32 tickets", "KMC 23 tickets", "SRB 14 tickets", "FBR 17 tickets", "PTA 11 tickets", "KDA 7 tickets", etc.
• "Add department" form with Name + Code inputs + button — VERIFIED WORKING (count went 45 → 46 after I added "QA Test Dept" / "QTD")
• Search/filter "Filter by name or code…" works
• public stats checkbox per dept (transparency control for public reports)
• active checkbox per dept (turn on/off a department)
• LAB has "↳ SE" subtext — Shop & Establishment sub-department
• Access control: POC gets 403 (admin only), System Admin gets full access

User's original question — answered

5 Reports — 7 report types working

The Reports page has 7 report types, date range filter, CSV download, AI narrative button. All working in browser.

6 Timeline filters + canned responses + live SLA — verified

All three interactive features verified working in the browser via the MCP browser tool's JavaScript console.

Timeline filter test (LAB-2026-000004)

JS console test:
  All     → 6 visible  (4 system + 2 staff)
  Client  → 0 visible  (no client message in this ticket)
  Staff   → 2 visible  (2 staff replies)
  Internal→ 0 visible  (no internal notes)
  Events  → 4 visible  (4 system events)

✅ Filter logic correct: document.querySelectorAll('[data-tl-type]')
   and li.style.display = (f === 'all' || li.dataset.tlType === f) ? '' : 'none'

Canned response test

Selected /ack from dropdown:
  Picker value: "Thank you for contacting the Sindh IT Facilitation Desk.
   Your ticket has been received and is being routed to the relevant
   department. You will receive updates on this ticket."

  Inserted into the request-info textarea ✅

  All 5 shortcuts verified:
   /ack    → full acknowledgment text
   /remind → "This is a reminder that we are awaiting..."
   /info   → "To proceed with your ticket, please provide: (1) copy of..."
   /resolved → "The department has reviewed your ticket..."
   /route  → "Your ticket has been assigned to the concerned department..."

SLA live tick test

JS console:
  t=0s:  "5d 16h 21m 42s left"   (text-red-600 because <12h... actually emerald here)
  t=2s:  "5d 16h 21m 40s left"   (counting down)
  t=6s:  "5d 16h 21m 36s left"   (counting down)

✅ Updates every 1s via setInterval(tickSla, 1000)
✅ Color shifts: < 12h → amber-600, < 1h → red-600, < 0 → "breached" red-600
✅ Verified on POL-2026-000007 (company view): "0d 0h 24m 51s left" with text-red-600

7 Remaining minor items

Just three small things left from the original gap report. All are polish, not blockers.